Avrosh
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Product

Everything a phone agent needs, in one workspace

Build an agent from a brief, give it what it knows and what it may do, hear it first, then read every call it takes. The rest is in the dashboard once you sign up.

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A brief, not a script

Describe who calls, what matters and how it should come across, as you would brief new staff. The agent finds its own words on the call.

  • Start from a job, or describe your own
  • The language it speaks first and the ones it may switch to
  • A draft stays a draft until you publish it
An agent’s job brief.

Knowledge

Agents answer only from the sources you give them: text you write, a PDF or text file, or a page from your website.

  • Choose which sources each agent answers from
  • Questions an agent could not answer, with the call they came from
Knowledge sources with the agents that answer from them.

Actions

What an agent may do on a call is a switch per action, and it confirms with the caller before anything is saved.

  • Take requests and orders, saved once the caller agrees
  • Book appointments into times your schedule shows as free
  • Connect callers to your team, or ask the team while the caller holds
An agent’s business actions, each with a switch.

Test calls

Talk to an agent from your browser, with your microphone, on its published version, before any caller does.

  • The checks left before callers reach it
  • Turn any real call into a test
An agent’s overview with a test call from the browser.

Calls

Every call with its number and agent, what was said, what the agent looked up and what the call led to.

  • Recordings when you turn them on, kept for 7 or 30 days
  • Campaigns of up to 10,000 contacts when your agent makes the calls
One call and what was said on it.

Analytics

Calls per day, answered calls, talk time and outcomes, for one agent or all of them.

  • The busiest hours, in your business’s time zone
  • Incoming and outgoing apart
Analytics: calls per day for the past seven days.

Put an agent on your phone line

Create your account, set up an agent from a job brief and call it from your browser before it answers your line.

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